Shipping & Returns

Shipping

Orders shipped the same day if received by 2pm (NSW) or shipped next day.

STANDARD - EXPRESS - FREEPICKUP - INTERNATIONAL

AUSTRALIA
Dinosaurs Galore ships products via Australia Post MyPostBusiness, using flat rate satchels with an EXPRESS or STANDARD label. Each satchel is tracked, you will be sent the tracking number. All items are delivered to the address you specify if you have a post box we suggest you use this address as all items will be left at the address if you are home or not. 

AUSTRALIA POST STANDARD SATCHELS My Post Business (is fast reliable and tracked) 

VALUE Tip:
generally 6 items will fit into a $17.60 large post satchel - standard post.

EXPRESS POST NEXT DAY Postcodes by State
Check Your Postcode Here for EXPRESS

Small Flat Rate Satchel (up to 500g) $8.50 - 3 to 5 day service

EXPRESS Satchel small (up to 500g) $11.35 - next day capital city

Medium Flat Rate Satchel (up to 3kg) $13.80 - 3 to 5 day service

EXPRESS Satchel medium (up to 3kg) $16.40 - next day capital city

Large Flat Rate Satchel (up to 5kg) $17.60 - 3 to 5 day service

EXPRESS Satchel large (up to 5kg)  $24.80 - next day capital city

Over 5.2 kg – 10.1 kg or 2 large satchel parcels $35.20

10.2 kg – 15.1 kg $51.00

15.2 kg – 20.1 kg $68.00

20.2 kg – 25.1 kg $85.00

 

FREEPICKUP - COLLECTION from Suite 4, level 8, 213 Miller Street between 10am and 5pm weekdays by appointment only at the checkout type code FREEPICKUP 

INTERNATIONAL 
Dinosaurs Galore ships up to 1kilo of product via Australia Post world wide.

COMBINE SHIPPING add all your items to the cart including your delivery and billing address and your phone number. Then email us to request a combined shipping invoice. We will retrieve your order from the abandoned checkout and work hard to get you the best shipping price available. The maximum you will pay on 2 satchels is $34.00 total provided everything fits into 2 large satchels. Once payment is visible in our accounts we will post your items.

You can ask to collect your parcels, if you want to do this then email us with your order and we will email you back a voucher code that will remove the shipping when you pay online. All items must then be purchased online and payed in full. 

All orders are shipped within one business day of receipt of order.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Some types of goods are exempt from being returned these include perishable goods and gift certificates.

*Pro Art are not returnable or refundable as these items are printed for you to your choice of size. Choose carefully.

To complete your return, we require a receipt or proof of purchase.  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at dinosaurs@dinosaursgalore.com.au and send your item to: PO Box 833 NORTH SYDNEY  NSW 2059

Return Shipping

To return your product, you should mail your product to: PO Box 833 North Sydney  NSW 2059

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 " I made 3 orders with Dinosaurs Galore for the past year and a bit and was very pleased with the service and quality of goods ordered. All arrived promptly as well. Just bought another pair of dinosaur sneakers for my friends' little boy's birthday. Highly recommend this website! Thank you Dinosaurs galore."

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